About Us
Diamond City Sports opened our memorabilia division in 2003 and since that time, we have built relationships with some of the best-known memorabilia companies in the business including Steiner Sports, Upper Deck and Mounted Memories as well as many professional athletes. Every signed product is backed by an extensive authentication process and the DiamondCitySports.com authenticity guarantee. DiamondCitySports.com guarantees the authenticity of every item in our online catalog. In our 7-year history, we’ve never had an item returned for authenticity, a testament to our stringent supplier background checks and authenticity procedure.
Thank you for shopping with Diamond City Sports. Your business is greatly appreciated. If you have any questions or problems with your order please contact us immediately.
SHIPPING
Most orders ship in 1-3 days depending on the manufacturer and if the item is in stock.
CUSTOMER SERVICE
For questions or problems with your order, please call us at 570-630-0590 or visit our website at http://www.diamondcitysports.com and click Contact Us or you can email us at sales@diamondcitysports.com
DAMAGES
If your order comes damaged, please contact us and we will have the manufacturer send out a replacement at no cost. Please repack the damaged item in its original packaging and box so that UPS can inspect the damage. All damaged items must be in original packaging and box. There are no exceptions. A call tag pickup will be issued and UPS will be by to pick up the item in about 7 days. You must contact us within 10 days of the delivery date.
NAMEPLATES
If your order came with a nameplate but it was not in the box please contact us. We will have one mailed out by USPS. Please note: Most nameplates are taped to the inside top of the lid. Please check all packing for nameplates before contacting us. Items may move during transit.
RETURNS
If for any reason you are not satisfied with your purchase, please carefully follow the return instructions: 1. Please contact Customer Service for your Return Authorization Number (RA). 2. All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50. Items that are returned with no RA number or beyond 30 days will also incur this fee. (Greater than 30 day returns account credit only) Vintage and game-used items cannot be returned. 3. In order to receive credit, we require that you: * Damaged merchandise must be returned in original carton and packaging. * Mark the shipping container CLEARLY with the RA number. * Include the item to be returned with the Certificate of Authenticity. * No credit will be issued if any of the above is missing. * We will refund shipping and handling charges only if our merchandise was damaged, defective, or shipped to you in error.
Please be aware: All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50. Items that are returned with no RA number or beyond 30 days will also incur this fee. (Greater than 30 day returns account credit only) Vintage and game-used items cannot be returned.
All merchandise is considered to belong to you until we receive it back in satisfactory condition. We suggest for your own protection that you ship the package back to us insured for the purchase value.
SHIPPING
Most orders ship in 1-3 days depending on the manufacturer and if the item is in stock.
CUSTOMER SERVICE
For questions or problems with your order, please call us at 570-630-0590 or visit our website at http://www.diamondcitysports.com and click Contact Us or you can email us at sales@diamondcitysports.com
DAMAGES
If your order comes damaged, please contact us and we will have the manufacturer send out a replacement at no cost. Please repack the damaged item in its original packaging and box so that UPS can inspect the damage. All damaged items must be in original packaging and box. There are no exceptions. A call tag pickup will be issued and UPS will be by to pick up the item in about 7 days. You must contact us within 10 days of the delivery date.
NAMEPLATES
If your order came with a nameplate but it was not in the box please contact us. We will have one mailed out by USPS. Please note: Most nameplates are taped to the inside top of the lid. Please check all packing for nameplates before contacting us. Items may move during transit.
RETURNS
If for any reason you are not satisfied with your purchase, please carefully follow the return instructions: 1. Please contact Customer Service for your Return Authorization Number (RA). 2. All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50. Items that are returned with no RA number or beyond 30 days will also incur this fee. (Greater than 30 day returns account credit only) Vintage and game-used items cannot be returned. 3. In order to receive credit, we require that you: * Damaged merchandise must be returned in original carton and packaging. * Mark the shipping container CLEARLY with the RA number. * Include the item to be returned with the Certificate of Authenticity. * No credit will be issued if any of the above is missing. * We will refund shipping and handling charges only if our merchandise was damaged, defective, or shipped to you in error.
Please be aware: All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50. Items that are returned with no RA number or beyond 30 days will also incur this fee. (Greater than 30 day returns account credit only) Vintage and game-used items cannot be returned.
All merchandise is considered to belong to you until we receive it back in satisfactory condition. We suggest for your own protection that you ship the package back to us insured for the purchase value.
